Davan Shop Terms and Conditions

  1. Definitions

In these Terms & Conditions ‘We’, ‘Us’ or ‘Our’ refers to Davan Caravans Ltd (Company No. 00593600) Registered in England at Shepherds Way, St Georges, Weston Super Mare, BS22 7XA

1.2 ‘You’, ‘Your’ or ‘You’re’ refers to any person or company who offers a contract with Davan Caravans Ltd under the ‘Your Order’ (Ref. 6) section of the Terms & Conditions.

1.3 The singular shall be deemed to include the plural.

  1. Pricing

2.1 All prices quoted in-store and online are in Pounds Sterling (£) and are inclusive of VAT at the current rate charged in the UK, where appropriate. We make every effort to keep prices correct and accurate, but we reserve the right to change prices at any time without notice.

  1. Discount Code

3.1 Our membership discount code provides reductions of a percentage discount (%) and is taken from the ‘Subtotal’ in the Shopping Basket. Discount codes apply to purchases from Davan Caravans Ltd only.

3.2 If this is a product or department-specific offer, some of the items in your basket may not be applicable to this offer.

3.3 The following items are excluded from the discount code:

  • Satellite Systems
  • Motor Movers
  • Awnings
  • Awning Annexes
  • Sun Canopies
  • Porches
  • TV’s
  • Motor Annexes
  • Folding Camper Accessories
  • Gas / Gas Hire

3.4 Free Delivery Voucher Codes apply to Standard Delivery charges unless otherwise stated. If you wish to receive the items quicker, you will have to pay extra for this service.

3.6 Any promotions stating ‘Web Voucher Code’ is available online only and cannot be used in-store.

3.7 Davan discount codes cannot be used in conjunction with any other offer.

  1. Your Order

4.1. We endeavour to ensure that the website reflects the stock levels of the company but some products can sell out quickly. Therefore, placing an order with us does not guarantee availability. We make every effort to fulfil your order and if this is not possible we will contact and discuss it with you. Alternatively, to avoid disappointment, you can contact us on 01934 510606 to check availability.

4.2. By placing an order, you are making an offer and a contract will be formed only when your order is accepted by Davan Caravans Ltd. Your order will be accepted at the point payment is taken from your card, your items have been picked and your order is ready for dispatch.

  1. Payment

5.1. All prices online are in Pounds Sterling (£) and are inclusive of VAT at the current rate charges in the UK where appropriate.

5.2. We accept payment by all major credit cards, excluding American Express.

5.4. Credit/Debit cards are charged immediately upon confirming your order.

5.5. We reserve the right to refuse acceptance of payment details if we think they are being used fraudulently.

  1. Your Details

6.1. We keep all personal and confidential information secure; it is not shared with or sold to any third parties. The information we ask for is only to verify credit card status and for the processing and dispatch of your order.

6.2. Information on how we may use your information can be found under the Privacy Policy.

  1. Images

7.1. We make every effort to ensure that the product images we use are correct and accurate. Occasionally it is not possible to show an image with the correct colour, in this situation, please refer to the item description to verify.

  1. Product Information

8.1. We make every effort to ensure that the product information we use is accurate and up to date.

8.2. We advise that you read all product information and instructions that come with the products before use.

  1. Product Reviews

9.1. The views expressed in product reviews are in no way representative of the views of Davan Caravans Ltd.

9.2. Reviews should:

  • Be written in English
  • Convey sufficient detail about your experience with the product
  • Be assigned a ‘star rating’ from 1 to 5. The higher the star rating (i.e. number of stars) the higher the reviewer regards the product.

9.3. We cannot post:

  • Those which are deemed insufficient reviews or reviews which are longer than 1000 words.
  • Reviews that reference other companies
  • Negative, spiteful or profane remarks directed at other reviewers, companies or Davan Caravans Ltd
  • Content not specific to the item being reviewed
  • Duplicate content
  • Reviews that are not your own original work or have been previously published elsewhere
  • Content which might be considered defamatory, blasphemous, racist or incendiary
  • Sexually explicit or sexually gratuitous comments
  • Review submitted by, or on behalf of, companies or websites
  • Advertisement or promotional material
  • Phone numbers, postal addresses, email addresses or URL’s

9.4. Davan Caravans Ltd reserves the right to remove or refuse to post any customer review it considers to be in breach of any of the terms. Davan Caravans Ltd also has the right the right to delete reviews at any time, without reason and without notice.

9.5. You are welcome to write multiple reviews, but submission guidelines must be followed for each review.

  1. Complaints

10.1. We take the satisfaction of our customers very seriously. If you feel you have received a substandard level of information or services from us, we would like to hear about it. We will make every effort to rectify genuine problems.

10.2. Complaints should be written and sent either by:

  • Email: info@davan.co.uk
  • Letter: Davan Caravans Ltd, St. Georges, Goosey Lane, Weston-super-Mare, North Somerset, BS22 7XA
  1. Gift Vouchers

11.1 Gift Vouchers are non-refundable

11.2 Gift Vouchers cannot be exchanged for cash.

11.3 Gift Vouchers can be redeemed at davanshop.co.uk, as full or part payment of any chosen online shop product and can be used in conjunction with any offer.

11.4. If the full value of the Gift Voucher is not used, the remaining balance will still be held on the Gift Voucher. No cash change will be given.

11.5. Gift Vouchers are ‘electronic’ vouchers which are automatically emailed to the recipient on completion of purchase. There is no ‘physical’ Gift Voucher option.

11.6. If for any reason the Gift Voucher is not accepted at the checkout, check the serial number and online security code you've entered and try again. If you continue to experience any further difficulties, call us on 01934 524 245 or email info@davan.co.uk and we’ll get back to you as soon as possible.

11.7. There is no expiry date on Davan Gift Vouchers.

11.8. Use of an online Gift Voucher constitutes acceptance of the Davan Online Shop Terms & Conditions.

Third-Party Access

Occasionally we provide third parties access to the CMS to aide with support of software used within the website.