General Return Policy –

·      Unwanted items may be returned within 30 days of purchase, providing the item is a re-sellable condition and a receipt is provided.

·      Items can be returned within the first 12 months of purchase if they are found to be faulty. This does not apply to any item that has failed due to neglect or misuse.

·      Batteries which have been used for the purpose they were intended can be refunded or exchanged, but we must have the opportunity to test them over a 24hr period.

·      Your statutory rights are not affected by this policy.

·      If any items have been purchased online and not wanted, the customer is responsible for return postage cost to send the item back to Davan for a refund to be processed.

Awnings Return Policy –

·      The customer has 30 days from the date of collection or delivery to return a product with a manufacturing fault to Davan Caravans Ltd for either repair, replacement or refund of the product.

·      If the customer discovers a manufacturing fault between 30 days and 6 months after purchase Davan Caravans Ltd will repair the fault under the manufacturers warranty supplied with the product.

·      After 6 months of ownership it is the customers responsibility to prove that the product had a fault with it from the first day of collection. In the event a manufacturing fault has been highlighted during usage the manufacturers warranty will be applicable, which is standard on all new products and will last for a 1 year period from the date of collection or delivery unless otherwise stated.

·      Our returns policy is applicable to second-hand products, but not the manufacturer’s warranty.

·      Davan Caravans Ltd reserves the right to send the product back to the manufacturer to have it inspected and confirmed by the manufacturer.

·      Davan Cararvans Ltd will not accept liability for incorrect size awnings being provided at the customers request. We are able to offer a manufacturer’s guide of which size you would need for your awning but this is intended purely as a guide. Davan Caravans Ltd advise physically measuring the caravan or motorhome before purchasing any canvas products to ensure the size is correct.

·      Davan Caravans Ltd will not accept liability for adverse weather damage, accidental damage, normal wear and tear and misuse. Repairs of damaged products that do not meet the criteria for repairs under warranty can be arranged but at an additional charge.

·      Your statutory rights are not affected by this policy.